Frequently asked questions

We help home care providers run more efficiently and present themselves professionally online. Our team brings automation, bespoke care software and websites together, so we can look at what your agency needs as a whole and recommend an approach that fits

West Country Digital was founded by Harvey Wood and Will Crawshaw. Harvey leads client relationships and takes the time to understand what you want to achieve. Will leads the technical side and is responsible for the design and development of what we build. You can get to know us on our About us page

We work with domiciliary care agencies, live-in care providers and other CQC registered services, from small independent agencies to growing multi-branch providers. We start by understanding how your agency runs and what you want to improve, rather than expecting you to fit a standard package

We are from the West Country, and it is where our name and our straightforward approach come from. We work with care providers across the UK, with calls on Google Meet, so wherever you are, we can help

Yes. Choose every service you are interested in when you book your call, and we will plan them together as one package, with a single clear quote and pricing that rewards combining them

No. You can come to us with a problem, an idea or something that is taking up too much of your time. We will talk it through with you and help work out a sensible next step. You do not need technical knowledge or a finished brief

We have a free 30 minute conversation on Google Meet about your agency, your current systems and what you would like to achieve. There is no obligation to go ahead. It is a chance for you to ask questions and for us to understand whether we can help

We agree what we are delivering before work begins and explain the decisions in plain language. You have the opportunity to review the work and give feedback, with our team on hand to answer questions as the project progresses

Yes. We start by looking at your existing rostering, care planning and office tools and the way your team uses them. We discuss what should stay, what could work better and where a change would be worthwhile before agreeing the scope with you

You work directly with the people building your system, with no account managers or layers in between. That means quicker answers, fewer misunderstandings and a team that knows your agency inside out

Yes. Our case study page shows our work with Lilies Home Care and the difference it has made to their agency, from recruitment to rotas. You can also explore examples on each of our service pages

We consider data protection and security from the start, including what sensitive health and care information is needed and who should have access to it. Our Compliance page explains our approach and includes links to verify our ICO registration, NHS Data Security and Protection Toolkit status and Cyber Essentials certification

Yes. Ongoing support is part of how we work. We agree the maintenance and support included in your service before it begins, so you know what is covered and can come back to the team that built it when you need help

You can book a free call or email us at hello@westcountrydigital.com. Whether you are looking to discuss your agency’s needs or require support with an existing project, we are always happy to help